At Saddle Shop, we understand that equestrian equipment is an investment in your riding experience. Our shipping and returns policies reflect our commitment to quality and your complete satisfaction with every purchase of premium horse tack and apparel.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two reliable shipping options to serve our global equestrian community:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Available worldwide (excluding some Asian and remote regions)
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on customs processing in your country. Some remote locations may experience longer transit times.

Returns & Exchanges

We want you and your horse to be completely satisfied with your Saddle Shop purchase. If an item doesn’t meet your expectations, our straightforward return process makes it easy to exchange or return your product.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Processing Time: 3-5 business days after we receive your return

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Grooming or Pest Control Supplies (if opened or used)
  • All dietary Supplements
  • Veterinary Supplies (all medical products)
  • Personalized or Custom Items (including monogrammed tack)

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our Rider Support Team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Saddle Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please provide details]

I understand that items must be in original condition with tags attached. Please advise next steps for completing this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging with all accessories. Affix the provided return label (for US customers) or follow the international return shipping instructions.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Issued to your original payment method within 3-5 business days
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Refund Details

Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow:

  • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error or defective products.

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). For exchanges:

  • You will be responsible for any price difference
  • Additional shipping charges may apply for international exchanges
  • Follow the same return process above, noting “Exchange” in your request

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Contact Us

Our Rider Support Team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]
Mail: Premium Horse Tack, 4671 Clover Drive, Austin, TX 72007 USA

Thank you for choosing Saddle Shop for your equestrian needs. We appreciate the opportunity to serve you and your horse with premium quality tack and exceptional service.