At Saddle Shop, we take pride in providing premium equestrian equipment that meets the highest standards of quality and performance. However, we understand that sometimes a product may not be the perfect fit for you or your horse. Our Returns & Exchanges policy is designed with the same care and attention to detail that we apply to crafting our horse tack.

Our Commitment to Equestrian Satisfaction

We stand behind every bridle, saddle, and piece of equipment we sell. If you’re not completely satisfied with your purchase, we’ll work with you to make it right while maintaining the professional service our equestrian community expects.

Key Policy Details:

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Processing Time: 3-5 business days after we receive your return
  • Non-Returnable Items: See section below

Returns Process

Step 1: Initiate Your Return

To begin your return or exchange, please email our Rider Support Team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Saddle Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) for return/exchange: [Product Name(s) and SKU if available]
Reason for return/exchange: [Please provide details]

I understand that items must be in original condition with tags attached.
Please advise next steps for completing this process.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1-2 business days, our team will email you a Return Merchandise Authorization (RMA) number and shipping instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Please securely package the item(s) in their original packaging and include all accessories. Affix the provided return label (for US customers) or follow the international return shipping instructions.

Step 4: Refund or Exchange Processing

Once we receive and inspect your return:

  • Refunds: Will be issued to your original payment method within 3-5 business days
  • Exchanges: Your replacement item will ship within 1-2 business days after return approval

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Grooming or Pest Control Supplies (opened or used items)
  • Supplements (all dietary supplements)
  • Veterinary Supplies (all medical products)
  • Personalized or Custom Items (including monogrammed tack)

Refund Details

Your refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow:

  • Credit/Debit Cards: 3-5 business days after processing (depending on your bank)
  • PayPal: 1-3 business days after processing

Original shipping fees are non-refundable except in cases of our error or defective products.

Exchange Policy

We’re happy to exchange items for a different size or color (subject to availability). For exchanges:

  • You will be responsible for any price difference
  • Additional shipping charges may apply for international exchanges
  • Follow the same return process above, noting “Exchange” in your request

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Need Assistance?

Our Rider Support Team is here to help with any questions about returns or exchanges. Contact us at [email protected] or by mail at:

Premium Horse Tack
4671 Clover Drive
Austin, TX 72007
USA