Welcome to Premium Horse Tack’s FAQ page! We’ve compiled answers to common questions about our premium equestrian products and services. Whether you’re shopping for competition gear or everyday stable essentials, find the information you need below.
Product Questions
What types of horse tack do you specialize in?
We offer comprehensive equestrian equipment including:
- High-performance saddles and accessories
- Premium bridles, bits, and reins
- Protective gear like boots and shipping wraps
- Seasonal apparel including blankets and fly sheets
- Grooming and healthcare supplies
- Training aids and competition accessories
How do I choose the right size for horse blankets or boots?
We provide detailed sizing charts for all apparel categories. Measure your horse from chest to tail for blankets, and around the cannon bone for boots. Our product specialists are available via email at [email protected] for personalized fitting advice.
Are your products suitable for competitive riding?
Absolutely! Many of our products meet competition standards across disciplines. Look for “FEI Approved” or “Show Legal” tags in product descriptions. Our breastplates, martingales, and bridles are particularly popular with competitive riders.
Shipping & Delivery
What are my shipping options?
We offer two reliable services:
- Standard Shipping ($12.95 USD): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
Do you ship internationally?
Yes! We ship globally except to certain remote locations and parts of Asia due to logistical constraints. Our checkout system will automatically notify you if we can’t deliver to your area.
How long does order processing take?
Our tack experts carefully inspect and pack each order within 1-2 business days. You’ll receive tracking information immediately when your package leaves our Austin facility.
What about customs fees?
We include all necessary customs documentation. Any import duties or taxes are the customer’s responsibility and vary by country. Check with your local customs office for estimates.
Returns & Exchanges
What’s your return policy?
We offer a 15-Day Return Policy from receipt date. Items must be unused with original packaging. Contact [email protected] to initiate returns. Custom/special order items may be exempt.
What if my item arrives damaged?
All shipments are insured. Contact us immediately with photos of damaged items and packaging. We’ll expedite replacements for qualifying claims.
Can I exchange for a different size?
Yes! We happily facilitate size exchanges when inventory allows. Return shipping costs are the customer’s responsibility unless the error was ours.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store full payment details on our servers.
Do you offer gift cards or wholesale accounts?
Currently we don’t offer gift cards. For wholesale inquiries, please email [email protected] with your business details.
Additional Support
How can I contact customer service?
Our rider-support team is available via email at [email protected]. We typically respond within 24 business hours.
Where is your company located?
Our headquarters and warehouse are at:
4671 Clover Drive, Austin, TX 72007, USA
4671 Clover Drive, Austin, TX 72007, USA
Do you offer product recommendations?
Our tack experts would be delighted to suggest products based on your discipline, horse’s needs, or competition level. Email us with details about your equestrian requirements.
At Premium Horse Tack, we’re committed to your complete satisfaction from click to delivery. Can’t find your question here? Don’t hesitate to reach out – we’re happy to help fellow equestrians!